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‎11-13-2023 09:59 AM

HP Recommended
Product: HP Color LaserJet Pro 4301fdw

Trying to install the full featured drivers for a Color LaserJet Pro 4301fdw on a Surface Pro 9 (Snapdragon CPU) on Windows 11 Pro.  I can download and initiate the installation process but at the end I am greeted with the following error:

 

HP-DQEX5_IsBrz22inq.png

 

I have installed this software on several other Windows 11 PC's in my network with no issue.  Not sure why this one is different.

9 people had the same question
4 REPLIES 4

‎12-07-2023 05:38 AM

HP Recommended

I'm not surprised you haven't received any replies to your question.  I have the EXACT same issue with installing my OJ8030 drivers from only one of many computers in my home and haven't received a reply after 5 days.

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‎12-07-2023 07:30 AM

HP Recommended

Does your PC also have an ARM based CPU?  I'm thinking that might be the issue with me since I've pretty much eliminated everything else.

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‎12-08-2023 04:30 PM

HP Recommended

Hi @diehardbattery 

 

Please try to install with the next driver:

>> https://support.hp.com/us-en/drivers/swdetails/hp-color-laserjet-pro-mfp-4301-4303dw-fdn-fdw-printer...

 

ferRX_0-1702078877904.png

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.
dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎12-08-2023 11:18 PM

HP Recommended

How do I install this?  I've never encountered this before.  I am a personal user, and this looks directed more toward corporate use?  The printer is already listed in Printers and Scanners:

 

WindowsTerminal_FSfL0UKBQA.pngApplicationFrameHost_fa2A87TM5J.png

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