Print & Scan Doctor 5.7.0 (X) Device Status w/Device Error Detected on Non-HP Approved Ink Cartridge

[nkGA]

Officejet Pro 8028 prints (wifi) when document from Android cellphone and another laptop (Win 11).  Only one laptop (Win 10 that isn't upgradeable to Win 11) doesn't print on the same all-in-one printer.  Both laptops are Dell Inspirion 15  3000 series....just different OS.  Laptop that doesn't print does scan.  Uninstalled all HP software on laptop that isn't printing and reinstalled software, drivers, firmware, Print and Scan Doctor app.  Print & Scan detects non-HP authorized cartridges and flags the device status as Device Error Detected.  I can skip that error (since the printer does print from my cellphone and Win 11 laptop) but still can't print, although on my cellphone and another laptop, I can print on the same printer with the same non-HP cartridges.  Is HP Officejet Pro 8028 print function inoperable with Win 10?

Prior to uninstalling all HP programs, the all-in-one always defaulted to Offline status when using VPN.  Even after turning off VPN, the printer would remain offline and spooling was disabled.

[Rainbow23]

Hi @nkGA,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing printing issues with your HP product when printing from windows 10 computer.

Please Click Here to download and install the full feature software.

Let me know if this helps.
Take care and have a good day.

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