Printer Driver Not found

[MrDetail]

Just bought a new HP OfficeJet Pro 8130e printer for our old desktop computer but I can't seem to get the desktop to recognize

the printer. I have a feeling this has to do with the driver installation. I clicked on "Add a printer" and then went to the USB port since I have a cable from the desktop to the back of the printer.  When I selected "Windows Update" for the drivers my model printer doesn't show up.  Any suggestions?

[Kuroi_Kenshi]

Hi @MrDetail,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding driver installation for the HP Officejet Pro 8130e printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Install Driver from HP's Official Website

Visit HP Customer Support - Software and Driver Downloads:

• Open your browser and go to the HP Customer Support - Software and Driver Downloads page.

Identify Your Printer:

• Enter your printer model, "OfficeJet Pro 8130e," in the product search field and click "Submit."

Select Operating System:

• Ensure that your computer’s operating system is correctly identified. If the operating system displayed is incorrect, click "Change" to select the right version.

Download and Install:

• Browse through the available driver and software options, then click "Download." Follow the on-screen instructions to complete the installation.

Use HP Support Assistant

Open HP Support Assistant:

• Click Start > All Programs > HP > HP Support Assistant.

Check for Updates:

• In HP Support Assistant, click the "Maintenance" button, then "Update" to check for the latest drivers and updates. Apply the suggested updates.

You can also watch a video tutorial on downloading and installing drivers with HP Support Assistant.

Use Windows Update for Drivers

1. Install Driver via Windows Device Manager:
   • Press Win + X and select "Device Manager."
   • Locate your printer under "Other devices," right-click it, and select "Update Driver Software."
   • Choose "Search automatically for updated driver software."

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,