Printer Drivers for Windows ARM64 CoPilot Snapdragon

[evonder68]

I am unable to install printers from HP and Samsung on my new Windows 11 64bit ARM (Snapdragon) Lenovo Thinkpad. My main printer is a Samsung Express M2835DW. I've located and installed the SUPD-V4-ARM64-4.01.2.2972.exe driver, manually installed the printer with this driver. The printer is listed as installed but I cannot print. If I print a test page either nothing happens or after a long wait I get a printout with a few lines of gibberish. I had the identical experience trying to install and older HP LaserJet 1320 on the same machine.

I have also tried using the Samsung printer set up utilities but that has been unsuccessful setting up my computer. 

I've had trouble with other programs not supporting Windows 11 64bit ARM but not being able to print at all is a deal-breaker. Does HP not support this architecture?

[A_Gayathri · Accepted solution]

Hi @evonder68,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering compatibility issues with the ARM64 architecture on your new Lenovo ThinkPad with the Snapdragon processor. ARM-based Windows devices often face driver and software compatibility challenges, especially with older peripherals like printers. 

Here are some steps and potential workarounds for your Samsung Xpress SL-M2835DW and HP LaserJet 1320 printers:

1. Samsung Printer (Xpress SL-M2835DW) Driver Issue

• You mentioned installing the SUPD-V4-ARM64-4.01.2.2972.exe driver, but the gibberish printout suggests there could be a driver mismatch or compatibility issue with Windows 11 ARM.

Steps to try:

• Driver Reinstallation: Uninstall the driver completely, then reinstall it to ensure it's correctly configured for your system. You can uninstall the printer from Settings > Bluetooth & Devices > Printers & Scanners, and then reinstall it.
• Universal Print Driver: Try installing the Samsung/HP Universal Print Driver for ARM64 if available. HP took over Samsung's printer business and might have more recent universal drivers that work across multiple printers.
  • HP Universal Print Driver
• Windows Update: Make sure Windows 11 is fully updated, as ARM compatibility for various peripherals is often improved through updates.
• Use IP Printing: If you're connecting the printer via WiFi or network, you could try adding it using its IP address. Go to Settings > Devices > Printers & Scanners > Add Printer > The Printer I Want Isn’t Listed, and manually add the printer using its IP address.

2. HP LaserJet 1320 Driver Issue

• Since the HP LaserJet 1320 is an older model, it's likely that the native driver support for ARM64 may not be available.

Steps to try:

• Generic Printer Driver: You can try using a generic PCL driver or a basic HP print driver. Sometimes, older printers can work with these universal drivers even if specific drivers are not available for ARM.
  • You can select this option when adding a printer manually by choosing Add Printer > The Printer I Want Isn’t Listed > Add a Local Printer or Network Printer with Manual Settings > Use an Existing Port > Generic Driver or a basic HP LaserJet driver.

3. Print via Shared Printer (Temporary Workaround)

If you have another computer running Windows x64 (non-ARM), you can share the printer from that machine and print via network sharing:

• Share Printer: On the x64 machine, share the printer by going to Control Panel > Devices and Printers, right-clicking the printer, and selecting Printer Properties > Sharing tab. Enable Share this printer.
• Connect via Network: On the ARM64 Lenovo, add the shared printer by going to Settings > Printers & Scanners > Add Printer and selecting Add a network, wireless, or Bluetooth printer.

4. ARM64 Compatibility

• Currently, not all HP and Samsung printers have dedicated ARM64 drivers for Windows 11. HP does support some ARM64 architecture for certain models, but many older devices do not have specific support yet.
• It might be worth contacting HP support directly regarding ARM64 support for your specific printers.

Refer to this document:  Software and Drivers for Samsung Xpress SL-M2835DW Laser Printer
Samsung Xpress SL-M2835DW Laser Printer

HP LaserJet 1320 Printer series

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[evonder68]

Thank you! For the Samsung, the last step worked - setting up with an IP address. That was the only one I hadn't yet tried.  Oddly, printing a test page still is unsuccessful most of the time. It seems to time out. Once it printed th test page. But I tried printing from a few other apps and it printed quickly so good enough.

[A_Gayathri]

HI @evonder68 ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support

[Slobo7x]

I have the exact same problem, the printer was able to be installed through IP address installation but the features for it are completely minimal. I cannot even select double sided printing..

Is there any resolution in near future for this? Will HP come out with a PCL 6 driver that support AMR64 architecture?