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‎08-12-2025 04:01 PM

HP Recommended

I recently moved from Switzerland to the USA with a printer that I bought in Switzerland. I'm trying to print documents but keep receiving the following error message:

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Cartridge or Account Issue

 

There is an issue with either the installed cartridges or your account payment method. You be unable to print until the issue is resolved.

 

For more details, check the printer control panel if it has one. Or sign in to your HP account at either hpsarmt.com or hpsmart.com/admin for information.

 

Typical causes of this issue:

-  Instant Ink subscription cartridges only work with an active subscription

- HP All-in-plan printers require an active subscription

-HP+. printer require original HP cartridges

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I happens that when I try to change my information (subscription), it doesn't allow me to change countries from Switzerland to USA. Also, I can't find an option to delete my account in Switzerland so I can create a new account in the USA. The account is now locked in Switzerland and I just can't speak with a single human being that can solve my problem - what a horrible customer experience this has been!

 

Anyone can help me?

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