Printer (Office Jet Pro 8020) update fails to download

[TBarg]

My printer (OfficeJet Pro 8020) is attempting to download an update but is repeatedly failing to do so.  I have clicked "retry" several times but the update will not download.  I've followed instructions on the HP support site for using the HP Smart App to update the printer, but get the same result.  I'm getting no information about why it is not downloading.  I have not tried to download the update to my computer and then to the printer because it is a company computer a home (private) printer.  

Why is this printer update not downloading and what will I need to do to get the update to the printer?

[Jay_G24]

Hi @TBarg,

I'd like to help!

Try the below suggestions-

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Let's disable webservices and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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