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‎06-09-2020 06:14 PM - last edited on ‎06-09-2020 06:48 PM by Retired

HP Recommended
Product: DESKTOP-K6GV2LC
Operating System: Microsoft Windows 10 (64-bit)

Printer name: HP Deskjet 2652         *    Wireless

My printer prints beautifully for off-line documents, i.e. a document that I type on MSWord. But I cannot get it to print a document that is online. I have tried resetting the printer several times, and I have tried following the steps shown in this forum, but no positive results. BTW, this is a relatively new problem; it began about 3 months ago. Prior to that time, it did print online as well as off-line documents. Thanks for any help. brianbalkcom@tds.net

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2020 10:18 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-09-2020 10:18 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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