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‎02-04-2024 12:42 PM

HP Recommended
Product: HP Color LaserJet MFP M476

Hello,

I have been using HP Color Laser Jet MFP M476 printer with a Mac for a long time and it was always working. Currently the Mac works on OS Sonoma. Since today, whenever I want to print anything (document, screenshot, etc). the printer is shown as paused. I tried to unpaused using the right-hand top button, but it immediately returns to the paused state. I tried to reinstall the printer, restart the computer, etc. but when I reinstall the printer, first I get an info, that the printer is idle (green status), and whenever I hit a print command, the printer pauses (yellow status). I print using the AirPrint option (no cable connection).

How can I unpause the printer?

Thank you very much for any suggestions!

Category:
8 people had the same question
1 REPLY 1

‎02-13-2024 10:46 AM

HP Recommended

Seems like AirPrint is broken and it is not clear if it is a macOS issue or a printer driver issue.

 

I deleted the printer and added again.  When I added it again, I did not use the Bonjour discovered printer, I choose the "IP" button at the top and manually entered the IP address of the printer and selected the printer driver.  After adding the printer in this manner, when I queued a print job, it printed.

2 people found this reply helpful
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