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‎07-01-2020 04:44 AM - edited ‎07-01-2020 04:45 AM

HP Recommended
Product: HP ENVY 5544
Operating System: Microsoft Windows 10 (64-bit)

I am unable to print in colour and/or use the duplex facility on my HP ENVY 5544 printer when printing from my PC (Windows 10).  I can print in colour if I select a report from the printer (I can't find a two page report to test duplex from the printer).  I would guess that this indicates s software problem.

 

I have fully updated Windows 10 software.  I have downloaded and reinstalled the latest drivers (EN5540_Full_WebPack_1119.exe). without success.  I have found when reinstalling the drivers I am asked to re-register before I can activate the reinstalled software/drivers b ut after completing the form there seems to be no option to activate the software.  Any advice please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2020 11:04 AM

HP Recommended

Hi @cws777

 

Welcome to the HP Support Community. I'd be happy to assist you with the color print issue. 

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. Restart the computer after the process. 

 

Please refer to this Knowledge Base article by ShlomiL

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎07-04-2020 10:01 AM

HP Recommended

The printer will print OK from my 'phone but not from the PC.. . . . .  Anybody there?

Was this reply helpful? Yes No

‎07-04-2020 11:04 AM

HP Recommended

Hi @cws777

 

Welcome to the HP Support Community. I'd be happy to assist you with the color print issue. 

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. Restart the computer after the process. 

 

Please refer to this Knowledge Base article by ShlomiL

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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