Printer Seems OK but Won't Print Correctly From PC

[cws777]

I am unable to print in colour and/or use the duplex facility on my HP ENVY 5544 printer when printing from my PC (Windows 10).  I can print in colour if I select a report from the printer (I can't find a two page report to test duplex from the printer).  I would guess that this indicates s software problem.

I have fully updated Windows 10 software.  I have downloaded and reinstalled the latest drivers (EN5540_Full_WebPack_1119.exe). without success.  I have found when reinstalling the drivers I am asked to re-register before I can activate the reinstalled software/drivers b ut after completing the form there seems to be no option to activate the software.  Any advice please?

[cws777]

The printer will print OK from my 'phone but not from the PC.. . . . .  Anybody there?

[asmita6658 · Accepted solution]

Hi @cws777

Welcome to the HP Support Community. I'd be happy to assist you with the color print issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. Restart the computer after the process. 

Please refer to this Knowledge Base article by ShlomiL

Hope this helps! Keep me posted. 

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