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Hammer_Barn
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Message 1 of 10
425
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Printer Validation Certificate.

HP Recommended
HP Color LaserJet Pro MFP M479fdw
Microsoft Windows 11

Hello All,

 

I've just purchased and installed a new MFPM479 Laser jet Printer.

 

The connection for printing was quite easy however scanning to email set up has me lost.

 

The first thing that occurred is that the HP Smart app appears to be done and the second issue is the validate certificate process (which I cant seem to fix). 

 

I have tried **bleep** and now Outlook for the outgoing email  settings however cannot get it to work. Very frustrating that it's so difficult to set up a new machine.

 

Please help!

Outlook.JPGPrinter.JPG

 

HP Smart.JPG

9 REPLIES 9
Mans
Level 15
2,344 2,312 257 727
Message 2 of 10
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HP Recommended

@Hammer_Barn 

Hello,


Use the port 25 if the port 587 does not respond.
TLS/StartTLS: Not required or Enable.


See How to set up a multifunction device or application to send email using Microsoft 365 or Office 365.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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Hammer_Barn
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Message 3 of 10
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Thanks, now I'm getting 'SMTP email server error. The server might be down or busy. Try again later.'

 

This happened with **bleep** as well. Do I need to do anything with my Printer Certificates? 

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Mans
Level 15
2,344 2,312 257 727
Message 4 of 10
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@Hammer_Barn 

Thanks for your return,

Please Update the firmware of your printer, then try configuring the SMTP server again.

 

HP Color LaserJet Pro MFP M478-M479 Series Firmware Update Utility: https://ftp.hp.com/pub/softlib/software13/FW_CPE_Commercial/M478-M479_MA/HP_Color_LaserJet_Pro_M479_....

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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Hammer_Barn
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Hello, it states that the printer is up top date and that there are no updates available. 

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Mans
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Message 6 of 10
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@Hammer_Barn 

Have you tried leaving the Always use secure connection (SSL/TLS) box checked?

Did you try to select Server does not require authentication before validating. With SMTP port 25 or 587.

 



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Hammer_Barn
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Yes, have tried both of those options. Same error message as before. 

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Mans
Level 15
2,344 2,312 257 727
Message 8 of 10
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@Hammer_Barn 

Try one of the servers in the table below.

Email Provider

IMAP Settings

POP Settings

SMTP Settings

Microsoft 365

Outlook

Hotmail

Live.com

Server: outlook.office365.com

Port: 993

Encryption: SSL/TLS

Server: outlook.office365.com

Port: 995

Encryption: SSL/TLS

Server: smtp.office365.com

Port: 587

Encryption: STARTTLS

MSN

Server: imap-mail.**bleep**

Port: 993

Encryption: SSL/TLS

Server: pop-mail.**bleep**

Port: 995

Encryption: SSL/TLS

Server: smtp-mail.**bleep**

Port: 587

Encryption: STARTTLS

Source of the above information: https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4a....



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Hammer_Barn
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Hi, 

 

Tried them all, no luck.

 

Thanks. 

 

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ShlomiL
Level 17
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Message 10 of 10
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Hi,

Please also try using an App Password, such may result due to two-step verification for your account from my experience:

https://support.microsoft.com/en-us/account-billing/manage-app-passwords-for-two-step-verification-d...

 

Click Save & Test and check if you may see any difference then.

 

Shlomi



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