Printer WiFi: No Filtering FAIL

[jphmail]

Printer will not join WiFi - All other devices on site do successfully join WiFi

No IP address. 

Q1: How do I get the printer on WiFi? 

Q2: How can i put the latest firmware on the printer using a manual thumb drive?  Pretty sure if has dated firmware and I want to update it so that it can join the WPA2 WiFi network 

WIRELESS NETWORK TEST REPORT

Wireless On: PASS

Wireless Working: PASS

Network Name (SSID) Found: PASS

Security: PASS

Printer Settings consistent with Wireless Router Settings: PASS

No Filtering: FAIL

Other Notes from Wireless test report. 

More than one WAP has been found that matches the network name SSID. 

[TEJ1602]

@jphmail, Welcome to HP Support Community!

Try the steps below to resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Check for router updates. If you're not sure check with your ISP for the same.

Make the following setting changes on your wireless router, or verify that they've already been made:

• Change the manufacturer's default name for the network name (SSID) to something unique.
• Change the login and password of your router’s admin user account to something unique and different than the default.
• Set the broadcast SSID to "on" or "enable" (typically the default setting).
• For security, use a WPA or WPA2 passphrase.

The following security methods are not recommended for securing your network because they can be easily broken:

• MAC address filtering
• Disabling SSID broadcasting
• WEP key encryption. If you must use WEP, the 'Open' mode is more secure than the 'Shared' mode.

For the encryption, type select AES (Advanced Encryption Standard). AES is the newest and most secure way of encrypting data on your wireless network. Create a WPA passphrase that is at least 13 characters. Use numbers, letters, upper and lower case, and punctuation to ensure strong network security.

Be sure to record your wireless settings, because you'll need this information when you add wireless devices to your wireless network.

When you are done configuring your router, make sure to click "Apply" or "OK" to apply the settings you've made or changed. If you are configuring an existing wireless router that already had wireless devices connected, you'll need to configure each wireless device with the new configuration information.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!