• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-24-2017 02:31 AM

HP Recommended
Hello,

I tried all the steps with no success. Do I have to reformat my PC again? Please help.
Was this reply helpful? Yes No

‎10-24-2017 08:33 AM

HP Recommended

Hello, @eys199

 

It could be an issue with the OS as the printer is working with another PC.

 

As a last resort, try to install the printer using the Windows built-in drivers. 

 

First, open Windows Device Installation Settings and confirm that your computer is set to automatically download driver software.
 

  • Search Windows for Change Device Installation, and then click the Change device installation settings Control Panel setting in the list of results.
  • Device Installation Settings window displays.
  • Select the Yes option, and then click Save Changes.


Now, follow the steps listed under step 3 here: http://hp.care/2oSqtTW

 

If the issue persists, please try to clean install the Windows again and then check. 

 

Let me know if that helps!

Cheers 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.