Printer installed but HP Smart App cannot find it

[JonasHafS]

I have an Officejet 4500 printer, wireless, connected. It shows up in "HP Scan and Capture" as well as in "Printers and Scanners" in Windows. 
It does however take extremely long to print. A one page text .doc takes about 8-9 minutes,

I got the advice from the "Virtual support agent" at HP support to print from HP Smart app. But the app doesn´t find the printer. I have reinstalled the app, followed the easy instructions, rebooted the computer, switched the printer off/on, reinstalled printer software. But no joy with Smart app. It just doesn't detect the printer.

What next?

[Dragon-Fur]

@JonasHafS 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

Officejet 4500

Product introduced 2012

Unfortunately, the HP Virtual Assistant is not able to check for vintage products and determine whether the application is a candidate.  Code limitation.

Your older printer is not compatible with HP Smart.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

FAQ > Section: Which printers are compatible with the HP Smart app?

==============================================================

Some possible scan options and comments.

Please IGNORE anything that you cannot / will not use, anything you do not like, or any suggestion or idea that is not relevant.

In general,

• The speed of the connection between the printer and the computer / network impacts the speed of a scan.
• The resolution impacts the speed of the scan.  Higher resolutions (DPI) and slow connection takes a Long time to scan.
• The complexity of the item being scanned makes a difference, too.

==============================================================

Various Software / Applications for Scan

#1 skipped - not relevant

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

6.  HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
• HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click HPScan.exe > Select Pin to Taskbar
• Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
• Right-Click HPScan.exe > Select Pin to Start

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

References / Resources

Full Feature Software / Full Driver

Software and drivers for HP Officejet 4500 All-in-One Printer Series - G510 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4500 All-in-One Printer Series - G510 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[JonasHafS]

OK, thanks for clarifying that the recommendation to use the Smart App was a dead end. 

What should I do to be able to use my "vintage" printer with Windows 10, then? The Smart App is not important, but printing is.

[Dragon-Fur]

@JonasHafS 

You are welcome.

Not sure - printing, in general, should work.

It is the just "wrapper" to Solution Center that is "broken" due to flash having been disabled.

The installed Solution Center software, other than the direct call to open Solution Center itself should work.

For example,

Printing from Word, Adobe Reader DC , various image print software (Paint / Irfanview) - these should work, I think.

Excessive print times might be due to an incorrect paper size / type having been selected.

Honestly, though, I cannot prove / test / verify any of it.

I don't have anything old enough to try it for you.

Everything after 2015 is not impacted by the loss of Flash.

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"