Printer is loud

[Sally1956]

New HP Smart Tank 5000 is very loud

“ clanking” when printing or copying.

The printer works great, just loud.

i searched for a quiet mode in settings but couldn’t see one.

[Nal_NR]

Hi @Sally1956,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the loud noises coming from your HP Smart Tank 5000—it's concerning when a new printer doesn't sound quite right, even if it functions well. Let's try to identify and resolve the issue.

• Did the clanking noise start right after setup, or did it develop after some use?
• Have you checked the printer's interior for any loose parts, packaging materials, or obstructions?
• Is the printer placed on a stable, level surface to minimize vibrations?

Let's try these steps. 

Check for obstructions in the carriage path

• With the printer on, disconnect the power cord from the rear of the printer.
• If your printer has a battery, remove the battery.
• Open the door to access the carriage inside of the printer.

Examples of carriage access doors

• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

• If the carriage on your printer has a latch, make sure it is closed.
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Update the firmware. Click here

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR · Accepted solution]

Hi @Sally1956,

You may also try these steps. 

Inspect for Obstructions or Unpacking Errors

• Open the printer and check for any packaging materials, tape, or objects that might have been left inside during setup. These can sometimes cause unusual noises.

Run a Maintenance Cycle

• Use the printer’s maintenance tools in the settings menu to calibrate or clean the printheads. This can sometimes resolve mechanical alignment issues.

Verify Installation of Ink Tank Components

• Ensure that all ink tanks are securely seated and there are no loose components inside the printer. A misaligned component could cause excess noise.

Check for Firmware Updates

• Visit the HP website or use the HP Smart app to see if there are any firmware updates available for your printer. Updates can improve performance and address hardware issues.

Enable Quiet Mode (if available)

• While you mentioned not finding a quiet mode, double-check the settings in the HP Smart app or the printer's control panel. If unavailable, reducing the print speed in the print settings (on your device) can sometimes help make printing quieter.

If the clanking persists, it could indicate a hardware issue. Consider contacting HP support for further diagnosis or potential servicing.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.