Printer is stuck on "The HP software is setting up your printer."

[Bey3]

I have the HP smart tank 7602r. Printer is stuck on "The HP software is setting up your printer." I tried turning the printer off for 60 second until 4 hours it still will get stuck on the message. I can not access the control panel. I did a hard reset and the same message occured. I have talked and chatted with techs and not resolved. Please help on this!

[Kuroi_Kenshi]

Hi @Bey3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

To resolve the issue of your HP Smart Tank 7602 printer being stuck on "The HP software is setting up your printer," you can follow these steps:

Turn Off and Unplug:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and restarting the printer.

Check Connections:

• Ensure all cables are securely connected.
• If using a USB connection, try a different USB port on the computer.
• If using WiFi, ensure the network is stable and the printer is within range.

Update Firmware:

• Go to the HP support website and check if there is a firmware update available for your printer model. If you can access another device, download the firmware update and follow the instructions to update your printer's firmware.

Reinstall Software:

• On your computer, uninstall the HP software.
• Go to the HP Software and Driver Downloads page and download the latest version of the printer software.
• Reinstall the software and follow the setup instructions.

Printer Reset:

• To perform a hard reset, turn off the printer, unplug the power cord, then press and hold the power button for 30 seconds.
• Reconnect the power cord, turn on the printer, and try setting it up again.

Access Embedded Web Server (EWS):

• If your printer is stuck but connected to a network, you might still access the Embedded Web Server (EWS).
• Find the printer’s IP address on the network router’s device list.
• Enter the IP address in a web browser to access the EWS and check for any error messages or perform diagnostics.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Bey3 · Accepted solution]

Thank you the reset for my printer worked again thank you for your instruction and big help on getting this issue resolved.

[Kuroi_Kenshi]

Hi @Bey3,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,