Printer no longer usable after update to firmware version 6.23.3.71-202502131608

[Simon310]

After the automatic installation of a new firmware, the printer is no longer usable. At first the Ethernet stopped working. By setting the “Network Speed" to "100 Full” it works again. However, the printer prints very slowly or hangs up completely now. With slow I mean 30 - 60 minutes for a 9 page document. How can the firmware be downgraded?

The installed firmware is: 6.23.3.71-202502131608 

[Kuroi_Kenshi]

Hi @Simon310,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand that you're experiencing significant issues with your HP OfficeJet Pro 8125e All-in-One Printer following a firmware update. Unfortunately, HP does not officially support downgrading firmware. However, there are a few steps you can take to try to resolve the issue:

Restart Your Printer:

• Turn off the printer, unplug it from the power source, and wait for 60 seconds. Then plug it back in and turn it on.

Reset Network Settings:

• Reset the printer network settings to default and reconfigure them. This can sometimes resolve connection and speed issues.

Reconfigure Network Speed:

• Since setting the “Network Speed" to "100 Full” made the Ethernet work again, ensure other network settings are correctly configured as well.

Check for Additional Updates:

• Sometimes firmware updates are released in response to issues with previous updates. Check if there is a newer firmware version available:
  • Go to the HP Support page and search for your printer model to check for updates.

Perform a Factory Reset:

Refer to the steps on this link to restore factory defaults.

Adjust Print Settings:

• Adjust print settings in the printer software on your computer. Ensure settings like print quality and paper type are set to the appropriate values for your job.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Simon310]

Hi Kurio

Thank you for detailled information.

I have done a factory reset after this I set “Network Speed" to "100 Full” to get the network working again. At the end of the setup in HP Smart, there was a demo page to print. However, the printer has been printing for over half an hour. By the way scanning is very fast. That means the problem seems not to be cause by slow network. On the otherside the printing of the alignment page was very fast.

The Firmware on the hp support page is older than the firmware on my device. Maybe you can tell me the unoffical way the downgrade the firmware.

Thank you for support.

[GTI0072]

Hi,

Same issue here with an OfficeJet Pro 8120e. Can you issue urgently a patch or a guide & an access to a previous firmware to perform a downgrade, please? Many thanks.

[Kuroi_Kenshi]

Hi @Simon310,

Thank you for the response.

I appreciate the detailed update, you've been navigating this like a pro. Now, I totally get the curiosity about firmware downgrades, but unfortunately, we can’t provide those steps. HP likes to keep things locked up tighter than a secret recipe, ensuring everything runs smoothly and securely.

That said, if there's anything else I can assist you with, whether it's tweaking settings, optimizing performance, or just some good old troubleshooting, I'm all ears! 

Let me know how I can help. 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[greyowl2]

After reading all the Community post about lost ethernet connection from a recent update by HP 6.23.3.71-202502131608

I found a work around to resume my ethernet connection I had to manually set my IP address thru the EWS to a 196.168 .1.10 and change print speed to fastest available both suggestions found on this forum. However I was not able to scan using HP+ but after downloading a driver for the scanner I was able to resume scanning from my computer only. I hope this helps others as an interim fix .Thank you HP Community members for you help . PLS HP... fixes this update problem.