Printer not connected

[basrimk]

After three weeks I didn't use the printer, I received the massage that my Printer not connected. I have change the position of the USB cord and one faulty out of four. When I click the shortcut, the massage ask to run USBSetup.exe program to connect a new printer. Printer is not in the Device Manager but only in the Devices and Printer. I have tried to solve the problems by any forum and HP help but unsuccessful, please help.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[basrimk]

I have download the program and tried so many times, the massage showing 'not connected'. In 'Devices and Printers" show HP Deskjet 1510 and software from  www.hp.com/ePrint/DJ1510 according to the catalogue I received.  Is it due to I am using HP Deskjet 1515? Second, the printer not in 'Device Manager'. Thanks.

[greenturtle]

Hi,

You would need to install the correct software for your printer.

The following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

We'd recommend that you select the FULL feature software.

Thanks.

[basrimk · Accepted solution]

I have done what the support need I to do.

First problem: I can't type using keyboard.

Solution: I change position of the port which two ports faulty out of four, then can type as usual.

Second problem: Printer can't connect with USB.

Solution: I change position of the port and follow instructions from HP support, problem not solve.

I check my computer at computer shop - OK

I check the USB cable - OK

The problem is USB at the printer, now under repair.

Now, I am thinking how two of  the ports become faulty?????

Thanks to the forum and HP Supports.