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‎08-11-2024 06:13 AM

HP Recommended
Product: HP DeskJet 4122e All-in-One Printer

I have recently changed from SKY Broadband to Virgin Media Broadband andnow I find that my HP Desk jet Printer will not connect. Any ideas.

Category:
1 REPLY 1

‎08-11-2024 11:24 AM

HP Recommended

Hello @JEP1916 ,

 

welcome to the HP Poly community.

 

Most likely this is caused by Virgin having their Router use the same SSID for 2.4Ghz and 5Ghz as discussed >here<

 

Other volunteers may reply as well. If this fails, as we are all just volunteers here, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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