Printer not printing from the photo tray

[DominiqueFinn]

Hejsa! So I want to print on my photo paper in the photo tray... And I can not. It is obviously not a cartridge problem because when I try to print from the main tray, it is all fine... It doesn't print only from the photo tray one, what should I do? 😕 

[MoobsBaker]

I have the same issue with my 510e AIO. It has been working fine, till I tried to print some photos.  I have tried directly from Windows photos and HP smart. When I attempt to go to the printer preferences page, all the tabs are in some Asian language and there are black drop-down options within the fields. 

[Betty0610]

@DominiqueFinn

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

This error can occur if the printer trays are installed incorrectly. Make sure the printer is located on a flat surface, and then make sure the photo tray moves smoothly within the paper tray guides.

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DominiqueFinn]

Hey,  I tried it all and still doesnt work

[Betty0610]

@DominiqueFinn

What is the paper size, type, and brand you're using to print?

[DominiqueFinn]

PEFC fotopaper 10x15 glossy 230 g. It used to print with no problems then it stopped "taking" the paper so I cleaned the rollers and since then it does take the paper but doesnt print lol

[MoobsBaker]

It is definitely a software issue. I was able to transfer the pictures to the Zeen (I cannot believe how slow it was) and view them in the HP gallery program and the printer automatically used the photo tray with no issue. 

All of these functions used to work.

[Betty0610]

@DominiqueFinn

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[DominiqueFinn]

Hejsa, thank you for your answer, anyway what if I use mac?

[senan6806]

@DominiqueFinn

It looks like you were interacting with @Betty0610, but she is out for the day & I'll be glad to help you out. However, for an accurate solution, I would need more details:

Which version of Mac OS X is installed on your Mac?

How is the printer connected, USB or Wireless?

Which application are you using to print.

Let me know!