Printer not printing from the photo tray

[DominiqueFinn]

High Sierra and wireless, but doesn't work even if I connect with usb

[senan6806]

@DominiqueFinn

Thanks! Let's try adjusting the print settings. Here is how to do it:

1.) Open the Photos app and select the photo that you want to print.

2.) Click File, and then click Print.

3.) Select a layout, and then click Print.

4.) Click the unnamed print options menu at the center of the dialog and select Media & Quality. Click Feed from and select Photo Tray.

5.) Click the unnamed print options menu at the center of the dialog and select Paper Handling. 

6.) Check the box"Scale to fit paper size". Click Destination Paper Size and select the desired paper size.

7.) Click Print.

Let me know how it goes!

[DominiqueFinn]

That's what I've been doing the whole time... Then it stoped working. Think I need to do the software re-do as the lady before suggested but wrote instructions for windows...

[KrazyToad]

@DominiqueFinn

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

Please try the HP Smart App and let me know if that works. Link: https://itunes.apple.com/us/app/hp-smart/id469284907?mt=8

For more information on HP Smart App you can refer to this Link: https://support.hp.com/in-en/document/c03561640

Keep me posted

Thank you 😊

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[DominiqueFinn]

Cannot install hence my phone is too old for that. Could we get back to the topic of how to re-instal the printed software? This has been going on for weeks now and it's gettin annoying nbot solving a dang. Thanks.

[KrazyToad]

@DominiqueFinn

We can Remove and Re-Add the Printer using Airprint

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

Also ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

Then Remove and Re-Add the printer back to the Mac printing Queue using Airprint

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Try printing and let me know how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue