Printer not working

[Zebedee48]

Printer HP Photosmart C5100 will not print message  configuration problem 0x8000ffff  please can anyone advise how to fix this . Thanks

[Riddle_Decipher · Accepted solution]

@Zebedee48 or on the printer or the computer you've connected the printer to?

If it's the printer, here's what you'll need to do:

Step 1: Check the error

In addition to the alphanumeric code, look for an error message that describes the problem.

NOTE: 

Not all alphanumeric codes begin with 0x; some begin with B or C.

• If the message contains a description and an alphanumeric error code, the steps in this document do not apply. Search HP Customer Support for a troubleshooting document that matches the description you see.

  Example of an error message with additional text that describes the problem

  

• If the message contains only the error code, continue to the next step.

  Example of an error code without a description

  

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.