Printer offline or tells me it's switched off when it isn't

[IanW16]

My printer has been regularly saying it was offline, but running the troubleshooter fixed it for a while. Recently it has been telling me the printer is switched off, when it isn't. I cannot see my printer in HP's firmware install options, so I don't think my laptop is seeing it properly (if at all). I can print from an iPhone.... Has anyone got any ideas what I can try / install / or should I remove the printer from my laptop and re-install it? Thanks

[A_Gayathri · Accepted solution]

Hi @IanW16,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're dealing with a connectivity issue between your HP OfficeJet Pro 9015 and your laptop. Since the printer is working with your iPhone, the issue is likely with the laptop's connection to the printer. Here are some steps you can try to resolve the issue:
 

1. Check Printer and Laptop Connections

• Restart Devices: Restart both your printer and your laptop. Sometimes a simple reboot can resolve connectivity issues.
• Check Network: Ensure that both the laptop and the printer are connected to the same Wi-Fi network.

2. Update or Reinstall Printer Drivers

• Remove and Reinstall Printer:
  1. Remove Printer: Go to Settings > Devices > Printers & scanners on your laptop. Select your HP OfficeJet Pro 9015 and click "Remove device."
  2. Reinstall Printer: Click "Add a printer or scanner" to add your printer back. Windows should search for the printer and install the appropriate drivers.
• Download Drivers: Visit the HP Support website and download the latest drivers for the HP OfficeJet Pro 9015. Install them and follow the on-screen instructions.

3. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and Run: Download the HP Print and Scan Doctor from HP's website. This tool can automatically diagnose and fix common printing issues.

4. Check Printer Settings

• Printer Status: Ensure the printer is set to be available and not set to "Offline" or "Use Printer Offline" mode.
  • On your laptop, go to Settings > Devices > Printers & scanners, select your printer, and make sure it is not set to "Use Printer Offline."

5. Check Printer Firmware Update the firmware on an HP printer

• Update Firmware: Make sure your printer’s firmware is up to date. You can check for firmware updates through the printer's control panel or by visiting the HP Support website.

6. Network Settings

• IP Address: Make sure your printer's IP address has not changed. If the IP address has changed, update it in the printer settings on your laptop.
• Firewall/Security Software: Check if any firewall or security software on your laptop is blocking the printer’s connection. Temporarily disable it to see if it resolves the issue.

7. Test Printing from Another Device

• Test with Another Device: Try printing from another device (like a different computer or smartphone) to ensure the issue is specific to your laptop.

Refer to this document: HP OfficeJet Pro 9015 All-in-One Printer User manual

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.