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- Printer remains offline with ? symbol

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12-26-2022 02:34 PM
Operating System: Microsoft Windows 10 (64-bit)
My HP Envy 5032, which has worked fine previously, is now offline and won't print. it has a ? symbol illuminated.
The paper tray is OK. i have recently had a new router and have inputted in and the wifi light is permanently illuminated and shows wifi ok and accepted. Any thoughts?
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