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‎05-27-2024 09:40 AM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

I just got an HP laser printer 3301 fdw.  I get a message saying paper tray is empty, but it still prints.  On the screen it shows a second paper tray.  Where is that one?

4 REPLIES 4

‎05-27-2024 09:56 AM

HP Recommended

Not really a tray, simply a single sheet bypass paper path so you can feed a piece of non-standard paper without unloading the tray.

 

Repairatrooper_0-1716825387478.png

 

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1 person found this reply helpful
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‎05-27-2024 10:05 AM

HP Recommended

image.jpg

 

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‎05-27-2024 10:06 AM

HP Recommended

image.jpg

 

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‎05-27-2024 11:58 AM

HP Recommended

I thank you for your response but I’m still confused as to why the screen would say one tray is empty and the other one has paper. It almost like there’s a second “secret”

paper tray and when I go to print something, I get a message saying paper tray is empty. Then it prints the job.  I actually took a couple of pictures and posted them, after you first responded.  The other thing that really annoys me about HP is there is zero customer service after the sale. 

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