Printer setup errors

[Chefrys]

Second hand printer. Factory reset. Connected via hpsmart. All good until prompted to finish setup. I get:

Error Code: UA_400_EB000U0410

"Support" chat pushed for me to create a **bleep** email account and sign up with that instead of my existing Yahoo email account I had used to sign up. The change in email made no difference. They then told me to create a third email account with a different provider to try that. I declined. They then insisted the problem was my phone not communicating with the printer. I explained they're on the same (only) wifi network in the house. In the same room. And my phone has no problem connecting, if I try to print it get a message on the printer screen stating a problem with my hp account is preventing printing. They then told me they would send me a "privacy link" to follow to delete my hp accounts, then I would have to wait 5 days before recreating my hp account to start over, and hope for the best.

Unbelievably convoluted given I bought the printer just to print my sons weekend homework. Surely it's not that difficult? Hopefully someone with actual technical know-how can help where hp "support" blustered.

[ferRX]

Hi @Chefrys 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Chefrys]

Unfortunately this did not fix my problem. I have a different error code, perhaps that's why. 

Error Code: UA_400_EB000U0410

 

[Chefrys]

 my printer's screen has this message.

It seems to me to me an account issue, rather than connectivity. My phone and a laptop both find and communicate with the printer. But get the error on the printer screen. HP smart gets the Error Code: UA_400_EB000U0410

[ferRX]

Ok, @Chefrys, mate,

Then follow steps from the next message:

Printer model name Officejet 9015 - error Code UA_400_EB000U0410

>> https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/error-Code-UA-400-EB000U0410/td-p...

Also please remember to mention your Printer model name

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

..,.,.

[ferRX]

Another option is to Add your printer in Windows, following steps from the next video:

>> https://www.youtube.com/watch?v=CLtAMYBQpS8&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.