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‎04-14-2016 09:27 PM

HP Recommended
Product: Photosmart 3210 xi all-in-one
Operating System: Microsoft Windows 7 (64-bit)

I was trying to scan and I am not able to.  The screen says to refer to device documentation to troubleshoot.  I pulled out my CD software to install since I recently moved computers and the CD isn't usable for this version of windows.  

 

How can I download so I can scan?  Printing is fine...

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2016 10:56 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can you try the WIA scan from Paint :

 

WIA Scan from Paint.jpg

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎04-14-2016 10:56 PM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can you try the WIA scan from Paint :

 

WIA Scan from Paint.jpg

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-15-2016 05:52 AM

HP Recommended

THANK YOU!!!!!  You are a genius!  It worked.  Thank you so much for helping me solve this issue!

Was this reply helpful? Yes No

‎04-15-2016 10:35 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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