Printer stopped working the next day after setting up and printing OK

[HarryPeters]

New printer, and the second one in 3 days, as the previous one was returned to place of purchase as they thought it was faulty. 

Red flashing light on the printer.  A page printed out stating: "Your HP printer must be setup using the HP Smart App......"

It was setup using the Smart App. 

[BeemerBiker]

This is a discussion of this problem here by @Repairatrooper 

There are blinking led codes here but I suspect the printout goes into more detail

One or more of these video might be helpful for connecting

https://www.youtube.com/@HPSupport/search?query=M109E-M112E

[HarryPeters · Accepted solution]

As this was a brand new printer, I got HP support to login, and they reinstalled drivers & did other troubleshooting.

According to tech support, setup issues are common with this printer.

The installation procedure (as outlined in the accompanying setup pamphlet was followed exactly).

The printing issue appeared to be by design, as the diagnostic printout stated that page printing had been exhausted. 

A compulsory HP account is required to use this printer (according to tech support). 

The HP Smart App as simple as it appears, does have some bugs, meaning that even if it states that the printer has been installed correctly, the printer may stop working 24 hours later.

(Also worth noting, even though this printer has a usb port, there does not appear to be a way to set this up as HP Smart App does not support this, and according to the documentation, this printer must be setup using the HP Smart App.

(Unfortunately, there does not appear to be a way to add attachments here, or I would put the diagnostic printout).

The tech was great, but getting through to HP was quite difficult. The HP callback feature requires a serial number - it would not recognise the serial number of this printer, and also would not accept the model number, meaning that it was impossible to lodge a call back request with HP for tech support.