Printer update could not be downloaded -

[RMurga]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Re: Printer update could not be downloaded - HP Support Community - 8378109

Reply:

I have the same problem, I have a DELL Precision 7510 with Windows 11 Enterprise.

[Ric_ob]

Hello, @RMurga 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. Our job as HP moderators is to monitor all traffic on the community.

Thank you.

[RMurga]

- Printer Model: HP Officejet Pro Printer 9010 Series
- Operating system: 

    - Edition: Windows 11 Enterprise

    - Version: 21H2

    - OS Build: 22000.778

- Connection method: Wireless
- Error messages:

    - On the printer display: None

    - On Computer while installing in Windows Updates:

        - hp - Printer - 8.0.1372.8952

        - Install error - 0x800f020b

        - No flashing lights.

- Any system changes before the problem starts: None

[Kumar0307]

@RMurga, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to update the printer firmware. Did you try doing it from the printer screen?

Kindly try these steps below:

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

If you are not able to download or install it on your PC, check if you have restrictions from the Admin of the PC. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!