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‎06-04-2020 09:43 AM

HP Recommended
Product: HP Office Jet Pro 8020
Operating System: Mac OS X 10.11 El Capitan

The printer update could not be downloaded

1 REPLY 1

‎06-09-2020 01:50 AM

HP Recommended

Hi @JPritch

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to update the printer's firmware. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

On the printer screen, go to Setup > Printer maintenance > Update the printer > Check now.

If the issue persists, proceed to the next step.

 

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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