Printer will not print

[Jojo1898]

Printer is not letting me print. It shows there is a problem with my HP account. I do not want an HP account. I do not need an HP account. I purchase my own ink through my husbands business which is less than what HP charges me. Release my printer! Thank you.

[Kuroi_Kenshi]

Hi @Jojo1898,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Account Status:

• Sometimes the printer may be linked to HP Smart or Instant Ink services which require an account. Ensure there are no ongoing subscriptions or pending issues related to these services.

Disable HP Instant Ink:

• If you were previously enrolled in HP Instant Ink or inadvertently signed up, you might need to cancel the subscription. Go to the HP Instant Ink website and log in to manage your subscription settings.

Printer Settings:

• Access the printer’s Embedded Web Server (EWS) via your web browser using the printer's IP address and navigate to disable any cloud services or HP account requirements if possible.

Unlink HP Account:

• This functionality may be managed through HP Smart. If it was inadvertently linked, you might need to access HP Smart app settings to unlink or manage the printer settings.

Hard Reset:

• Perform a hard reset of the printer to restore settings not tied to HP accounts.
• Disconnect the power cord from the printer without turning it off, wait a minute, and then reconnect.

Create a Local Print Setup:

• Ensure your printer is connected locally to your network or computer without requiring HP Smart printer registration. This can skip HP cloud printing constraints.

Driver Installation:

• Reinstall printer drivers from the HP Support Website without linking to account-based services. Select driver installation options carefully.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,