-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer won't print or copy/scan; printer won't print intern...

Create an account on the HP Community to personalize your profile and ask a question
09-19-2020 10:23 AM - edited 09-19-2020 11:51 AM
Recently moved my printer to a different space with a different router. Now the printer won't print. I've ran the HP Print & Scan Doctor app, and it just tells me my printer has a serious issue. The printer won't print an internal page or a regular page. I try to print reports directly from the printer, and nothing happens. Furthermore, it will not scan or copy anything. When I try to shut it down, it shows it circling, and it doesn't actually shut down. I've restarted and disconnected the printer multiple times, and nothing is working... Please help.
09-22-2020 08:26 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest we perform a Semi Full Reset
Please check your Inbox for instructions
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee