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Printer won't print or copy/scan; printer won't print internal page or test page

HP Recommended
OfficeJet Pro 8715

Recently moved my printer to a different space with a different router. Now the printer won't print. I've ran the HP Print & Scan Doctor app, and it just tells me my printer has a serious issue. The printer won't print an internal page or a regular page. I try to print reports directly from the printer, and nothing happens. Furthermore, it will not scan or copy anything. When I try to shut it down, it shows it circling, and it doesn't actually shut down. I've restarted and disconnected the printer multiple times, and nothing is working... Please help.

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@brokenprinter88

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest we perform a Semi Full Reset

 

Please check your Inbox for instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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