Printer won’t work

[Texas_Amy]

Won’t print; removed printer and want to reinstall; asks for PIN that I don’t have

[A_Gayathri]

Hi @Texas_Amy ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with your HP ENVY 5055 printer asking for a PIN during reinstallation can be solved by obtaining the correct WPS PIN. Here are some steps to help: 
 

1. Find the WPS PIN:

• Check the Printer Label: Look for a label on the printer itself. The PIN may be printed on a label on the back or inside the printer.
• Printer Control Panel:
  • Press the Wireless button or go to the Network Settings on the printer.
  • Select Wi-Fi Protected Setup (WPS).
  • Choose the PIN option, and the printer should display the WPS PIN on its screen.

2. Use the WPS PIN to Connect:

• Enter the WPS PIN displayed on the printer into your computer or router setup.

3. Connect Without a PIN:

• Use the HP Smart App:
  • Download the HP Smart App for Windows or mobile devices.
  • It allows you to set up the printer without needing the WPS PIN, and you can follow the app's on-screen instructions for reinstallation.

4. Alternative Setup (Push Button WPS):

• If the PIN method isn't working, you can use the Push Button WPS method:
  • Press and hold the Wireless button on the printer until the wireless light starts blinking.
  • Press the WPS button on your router within 2 minutes to connect.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual  
Find the wireless network password or PIN to connect an HP printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.