• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY 5055 All-in-One Printer

Won’t print; removed printer and want to reinstall; asks for PIN that I don’t have

1 REPLY 1
HP Recommended

Hi @Texas_Amy ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue you're experiencing with your HP ENVY 5055 printer asking for a PIN during reinstallation can be solved by obtaining the correct WPS PIN. Here are some steps to help: 
 

1. Find the WPS PIN:

  • Check the Printer Label: Look for a label on the printer itself. The PIN may be printed on a label on the back or inside the printer.
  • Printer Control Panel:
    • Press the Wireless button or go to the Network Settings on the printer.
    • Select Wi-Fi Protected Setup (WPS).
    • Choose the PIN option, and the printer should display the WPS PIN on its screen.

2. Use the WPS PIN to Connect:

  • Enter the WPS PIN displayed on the printer into your computer or router setup.

3. Connect Without a PIN:

  • Use the HP Smart App:
    • Download the HP Smart App for Windows or mobile devices.
    • It allows you to set up the printer without needing the WPS PIN, and you can follow the app's on-screen instructions for reinstallation.

4. Alternative Setup (Push Button WPS):

  • If the PIN method isn't working, you can use the Push Button WPS method:
    • Press and hold the Wireless button on the printer until the wireless light starts blinking.
    • Press the WPS button on your router within 2 minutes to connect.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual  
Find the wireless network password or PIN to connect an HP printer

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.