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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MoeDesiFL
New member
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Message 1 of 2
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Flag Post

Printers suddenly not working

‎10-24-2020 02:08 PM

HP Recommended
Product: Laserjet 1320
Operating System: macOS 10.15 Catalina

Yesterday my Laserjet 1320 and Officejet 4500 stopped working with my mac.  I've uninstalled and reinstalled everything.  The HP website says there is no driver available for the Laserjet and the Officejet shows a filter error in the queue.  I'm pretty sick of OS updates causing my devices not to work.  Does anyone have a suggestion?

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BryanCustomPure
Level 7
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Message 2 of 2
Flag Post

‎10-24-2020 04:09 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

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