cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MoeDesiFL
New member
1 0 0 0
Message 1 of 2
70
Flag Post

Printers suddenly not working

HP Recommended
Laserjet 1320
macOS 10.15 Catalina

Yesterday my Laserjet 1320 and Officejet 4500 stopped working with my mac.  I've uninstalled and reinstalled everything.  The HP website says there is no driver available for the Laserjet and the Officejet shows a filter error in the queue.  I'm pretty sick of OS updates causing my devices not to work.  Does anyone have a suggestion?

1 REPLY 1
BryanCustomPure
Level 7
473 470 45 146
Message 2 of 2
Flag Post
HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation