Printing Issues with OfficeJet Pro 8130e series printer

[sstansbury2812]

I was able to print in the beginning but now it states it's either out of paper or offline.  I can sometimes uninstall and reinstall and it works but when I try again, it does the same thing.  Very frustrated with this printer.

[Dragon-Fur]

@sstansbury2812 

Welcome to the HP English Community --

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Printer - No Paper

Paper - or the printer's claim of "no paper" is not necessarily related to the network, though the source of the issue might be due to whether (and how) the printer the detects paper loaded in the tray(s) as compared to the current job configuration and paper size / setup.

What? 

There are (at least) two places where Tray and Paper are set and managed:

Printer - accessed either via the Printer Control Panel after paper changed or drawer is opened / closed

OR

Embedded Web Server (EWS) -

Two categories:  Trays and Print job defaults

What else?

Printers of this type are not fully automatic - they include enough versatility to require a bit of understanding to fully make full use of the hardware and the features.

In addition to the paper, the tray and paper settings, the application or software you are using impacts job configuration.

This  printer supports a number of print and scan apps, a full driver printer software package, and the model dependent Universal Scan Software.

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Printer - Offline

If the printer is constantly going Offline, it might be more about the way the printer is connected (or not connected) to your network and less about the printer hardware (which is fairly standard).

Reinstalling might work to temporarily to re-establish connectivity.  If the connection is weak, incorrectly or incompletely configured, the printer might again "fall off the network" and not be able to find its way back.

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Below are some ideas - though not meant to address "everything", there perhaps enough to get you started in the right direction for your situation.

NOTE

Links to relevant HP Troubleshooting documents are included later in this message in section "Message Content References"  - it's worth a few minutes to at least look over the information.

Reference - Open and have "at the ready" --

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

and -

During operations at the printer panel, within HP Smart requiring access to the Printer, or using EWS,

If prompted for a password, enter the default printer PIN available on the label inside the printer access
door. If you have changed the password, enter your new password.

Sample - PIN Sign-in

Printer_PIN_Entry_1

Specifications - Information for Review

Connectivity, standard

1 Ethernet; 1 Hi-Speed USB 2.0 (device); 1 Hi-Speed USB 2.0 (host); 1 Wi-Fi 802.11 a/b/g/n/ac (dual band); 2 RJ-11 Fax/Modem port/phone line

and

Wireless capability

Yes, with built-in dual-band Wi-Fi 802.11 a/b/g/n/ac and a self-heal solution

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Printer - Load Paper

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Load Standard Paper - Starting on Page 11

Do not skip Step 6 on Page 13

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Printer - Tray and Paper

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

AND (in addition and as available)

Section Print > Default Print Options > Select default tray

EWS_9135_Tray_and_Paper_3

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Printer - EWS - Default Print Settings

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Print > Default Print Options > Select default tray

EWS_9135_Print_Default_Print_Options_4

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Printer - Network - IPv4

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Examples – EWS Setup – IPv4

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

OR

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9125_Network_Wi-Fi_IP_Config_IPv4_2

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Message Content References

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Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

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Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8130e All-in-One series  

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