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‎07-14-2025 02:37 PM

HP Recommended
Product: HP 8020 Printer
Operating System: Chrome OS

This is an older model HP Office Jet Pro, Model 8020.  About 10 years old I think.  I just received from Amazon, 3 new color cartridges.  The are HP cartridges, NOT generic replacements.   When I installed them, the printer screen acknowledged them as genuine HP.   So..why won't the printer print in color at all.   Never had this problem before.  I've done all the configurations ( print black/white or color) on my computer.  Is there something I'm  missing with the printer that has to be configured?   If so, I sure can't find it.  HELP!!!

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