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I have an HP Envy 6055e printer.  I am able to print using my iPhone with HP Smart.  I am trying to add printer to print from my Mac and it can't locate printer.  Blue wifi on printer is solid blue. 

1 REPLY 1
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Hi @Tinam22,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP ENVY 6055e printer's blue Wi-Fi light is solid, it means the printer is connected to your Wi-Fi network. Since you can print from your iPhone but not from your Mac, here are a few steps to troubleshoot the issue:
 

Check Printer and Mac Connection:

  • Ensure that your Mac is connected to the same Wi-Fi network as the printer.

Update Printer and Mac Software:

  • Make sure your HP Smart app on the Mac is updated to the latest version.
  • Check if macOS has any pending updates and install them.

Add Printer Manually:

  • Go to System Preferences > Printers & Scanners on your Mac.
  • Click the + button to add a new printer.
  • Wait for the printer to appear in the list. If it does not, try restarting your Mac and printer.

Reinstall HP Smart App:  HP printer setup (HP Smart app)

  • If the printer does not show up, try uninstalling and reinstalling the HP Smart app on your Mac.

Reset Network Settings:

  • Sometimes, resetting the network settings on the printer can help. You can do this through the printer's control panel or the HP Smart app.

Check Firewall and Security Settings:

  • Ensure that your Mac's firewall or security software isn't blocking the HP Smart app or the printer.

Use AirPrint:  Set up the HP printer with AirPrint in macOS

  • If you're still having issues, you can try printing via AirPrint. Go to System Preferences > Printers & Scanners on your Mac, select the printer and ensure that AirPrint is enabled. 

Refer to this document:  HP ENVY 6055e All-in-One Printer User manual 

HP printer setup (Mac built-in driver) 

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.