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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printing issue

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09-01-2024 08:50 AM
Hi @Tinam22,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP ENVY 6055e printer's blue Wi-Fi light is solid, it means the printer is connected to your Wi-Fi network. Since you can print from your iPhone but not from your Mac, here are a few steps to troubleshoot the issue:
Check Printer and Mac Connection:
- Ensure that your Mac is connected to the same Wi-Fi network as the printer.
Update Printer and Mac Software:
- Make sure your HP Smart app on the Mac is updated to the latest version.
- Check if macOS has any pending updates and install them.
Add Printer Manually:
- Go to System Preferences > Printers & Scanners on your Mac.
- Click the + button to add a new printer.
- Wait for the printer to appear in the list. If it does not, try restarting your Mac and printer.
Reinstall HP Smart App: HP printer setup (HP Smart app)
- If the printer does not show up, try uninstalling and reinstalling the HP Smart app on your Mac.
Reset Network Settings:
- Sometimes, resetting the network settings on the printer can help. You can do this through the printer's control panel or the HP Smart app.
Check Firewall and Security Settings:
- Ensure that your Mac's firewall or security software isn't blocking the HP Smart app or the printer.
Use AirPrint: Set up the HP printer with AirPrint in macOS
- If you're still having issues, you can try printing via AirPrint. Go to System Preferences > Printers & Scanners on your Mac, select the printer and ensure that AirPrint is enabled.
Refer to this document: HP ENVY 6055e All-in-One Printer User manual
HP printer setup (Mac built-in driver)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.