Prints in Color from iPad, but not from PC

[KyleAllen]

Printer will print in color, if th document is sent from my iPad, but will only print in B&W when sent from my Dell PC

Printer and PC are connected via WiFi, not by USB

This  System has functioned fine until two days ago with the PC

I reviewed the setting and there is no option to select Color, Grayscale or B&W

I have tried printing various document types from different programs. All print in B&W only

I have deleted all Drivers and related files, reinstalled, restarted as directed and no Joy

Please Advise. 

Kyle

[TEJ1602]

@KyleAllen, welcome to HP Support Community!

Follow the below mentioned steps and check:

• Go to control panel – Devices and printers – Give a right click on Envy 4520 and select printing preferences.
• In the pop-up window, click on “Advanced” button - check for printing in grayscale option. Make sure it is turned off.
• Also once you try to print a document please go to printer properties to make sure it is not set in “print in greyscale” option.

Try the root level uninstallation of print drivers-

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers

Restart the PC and download the full-featured software from here.

If the issue persists, uninstall the printer and then install the Windows built-in driver

Refer to this link.

Also, update the printer firmware from here

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KyleAllen]

The two suggested fixes did not work

Ther is no option to select Color or uncheck greyscale in the printer settings. It does not show on any of the tabs, including Advanced

Uninstalling all of the drives and reinstalling does not work either. Still prints color documents in B&W

Will it continue to take a day day and a half to get a response to questions using this terrible Customer Service/technical assistance interface?

thanks,

Kyle

[TEJ1602]

@KyleAllen

For faster response try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KyleAllen]

This seems like it should be an easy fix for the HP Support Staff

Why are we going on day three?

[TEJ1602]

@KyleAllen

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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