Problem adding my laptop to my printer to scan documents

[Laura2028]

Hi everyone. I have an HP OfficeJet 5255. I am currently having trouble adding my laptop to my printer. I am trying to scan documents from my printer to my laptop. Any tips or suggestions?

[Kuroi_Kenshi]

Hi @Laura2028,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding connecting your laptop to an HP OfficeJet 5255 for scanning!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Connectivity

Ensure your printer is powered on and connected:

• Connect the printer to the same network as your laptop either via Wi-Fi or Ethernet.

Enable Web Services:

• Make sure Web Services are enabled on your printer. Web Services can be enabled through the printer’s control panel.

Install Necessary Software

Download and install the HP Smart app:

• Go to the HP Smart app and download it on your laptop. This app will help you manage scan and print operations.

Install printer drivers:

• Ensure that you have installed the necessary drivers for your HP OfficeJet 5255. You can download the latest drivers from the HP Software & Driver Downloads page.

Set Up Scanning

Open HP Smart app:

• Launch the HP Smart app on your laptop, and add your HP OfficeJet 5255 printer if it's not already added.

Scan a document:

• Select "Scan" from the app’s main menu.
• Ensure that your document is placed correctly on the scanner glass or automatic document feeder (ADF).

Troubleshooting

If you face any issues during the process, try the following solutions:

Check Network Connection:

• Verify both your printer and laptop are connected to the same network.

Restart Devices:

• Restart both your printer and laptop to reset their network connections.

Update Software:

• Ensure the HP Smart app and drivers are up-to-date.

Firewall and Security Settings:

• Check your laptop’s firewall and security settings to ensure they aren’t blocking printer communication.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,