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Locked

‎12-08-2020 04:13 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

I've previously tried through here to get some help changing my Australian printer so I can use it in France. I went through all the steps requested but the change still didn't work. After that I stopped receiving any messages from HP staff. I gave up on trying to change it for a while but now I would like to try again. Any help that anyone could provide would be of great help as my printer is currently just sitting here gathering dust.

Category:
1 REPLY 1

‎12-18-2020 06:05 AM

HP Recommended

@Hawkeye00

 

Welcome back!

 

I do see that from your previous interaction with us, you've tried all the steps.

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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