• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-20-2016 07:20 AM

HP Recommended
Product: HP Officejet 5610
Operating System: Microsoft Windows 10 (64-bit)

At the moment I can't print anymore. Everytime the message "Problem with cartridge" appears. I don't use original HP-cartridges. Mid October HP supplied for a lot of models an update to solve this problem. I didn't find a link for my model (Officejet 5610). What can I do ?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2016 09:53 AM

HP Recommended

Hello @ErikDC


Thanks for showing your interest in the HP Forums! I see that you are getting the error "Problem with cartridge" with the Non-HP cartridges. I would like to help.

 

Your printer wasn't affected by this update: Dedicated to the best printing experience.

 

You can try these steps, but no guarantees they will work with Non-HP cartridges: 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Printer Control Pan...

 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-21-2016 09:53 AM

HP Recommended

Hello @ErikDC


Thanks for showing your interest in the HP Forums! I see that you are getting the error "Problem with cartridge" with the Non-HP cartridges. I would like to help.

 

Your printer wasn't affected by this update: Dedicated to the best printing experience.

 

You can try these steps, but no guarantees they will work with Non-HP cartridges: 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Printer Control Pan...

 

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers! Good Luck!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.