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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jt952420
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Solved!

Re: Instant Ink disabled

HP Recommended

Also having the same issue with an HP OfficeJet Pro 9018, had to reset to factory settings last night - now everything is connected again (via ethernet), and things look good from the embedded web server, yet Web Services still shows HP Instant Ink - Disabled.  And I therefore cannot print to the printer.

 

HP Instant Ink site shows:

HP OfficeJet Pro 9018 All‑in‑One Printer

Online
and has all of my details and account info. correct.  But the upper right corner of that Status screen states:

Cannot connect to printer now.
Try again later.

Synced Dec 5, 2020 1:22 PM

 

As stated above, I can connect to the printer via IP address of embedded web server.  I have removed Web Services, restarted the printer (a number of times now) and re-enabled Web Services.  Instant Ink remains disabled and still no ability to print.  Very frustrating to be locked out of my own printer with the Instant Ink program, because I had to reset the printer when it stopped working.

 

Web Services page details:

Web Services Status - Enabled
Internet connection - Connected
Printer connection to HP - Connected
 
HP ePrint -On
Print Apps -On
HP Instant Ink -Disabled
 
1 ACCEPTED SOLUTION

Accepted Solutions
jt952420
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HP Recommended

Solved - I had a chat session with HP Support and they walked me through fixing this annoying problem.

You have to go to your HP Instant Ink page (http://instantink.hpconnected.com) -> My Account icon on left side -> Account Settings -> Cancel My HP Instant Ink Subscription (yes, it sounds daunting, but just go through it all the way - it won't cancel your account, and you'll re-enable it right away) -> Use "Other" as the reason for cancelling -> "Continue" past the ink offers (again, this won't cancel your account) -> check all three boxes for 1) HP Instant Ink cartridges will no longer work after my final billing cycle - 2) Once my billing cycle ends, I will receive one final bill... - 3) I will lose rollover pages -> Cancel Enrollment (yes, go all the way through).  Back on your main account page now, on the right under "My Account" - click on "Keep Enrollment" (the same option you kept seeing when you were trying to cancel).  

You will notice now that your Status... Synced date and time for the printer are current.

And, you can now print again (you will have to first acknowledge a message on the printer screen about "A message from HP Instant Ink..." but then you'll be able to print).

View solution in original post

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jt952420
Author
Level 1
3 1 1 2
Message 2 of 3
Flag Post
HP Recommended

Solved - I had a chat session with HP Support and they walked me through fixing this annoying problem.

You have to go to your HP Instant Ink page (http://instantink.hpconnected.com) -> My Account icon on left side -> Account Settings -> Cancel My HP Instant Ink Subscription (yes, it sounds daunting, but just go through it all the way - it won't cancel your account, and you'll re-enable it right away) -> Use "Other" as the reason for cancelling -> "Continue" past the ink offers (again, this won't cancel your account) -> check all three boxes for 1) HP Instant Ink cartridges will no longer work after my final billing cycle - 2) Once my billing cycle ends, I will receive one final bill... - 3) I will lose rollover pages -> Cancel Enrollment (yes, go all the way through).  Back on your main account page now, on the right under "My Account" - click on "Keep Enrollment" (the same option you kept seeing when you were trying to cancel).  

You will notice now that your Status... Synced date and time for the printer are current.

And, you can now print again (you will have to first acknowledge a message on the printer screen about "A message from HP Instant Ink..." but then you'll be able to print).

View solution in original post

Was this reply helpful? Yes No
oktoskriv
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HP Recommended

After many hours of troubleshooting, this solution fixed the issue with my instant ink subscription.

 

HP, very smart trick of solving an issue right after your customer cancels the subscription. I am really impressed!

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