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‎12-13-2023 11:31 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My existing HP officejet 8710 went offline recently.  I deleted it from my Windows PC, reconnected it to the network and tried to re-install it to my PC.  The printer is quickly found in the Printers & Scanner list but when I click add printer it keeps displaying an error saying "Driver Unavailable".  A few times it was successfully added to the list of online printers but only as a Scanner and not the all-in-one printer it should be listed as.  The options to Update Driver or Roll Back Driver is greyed out.  I have tried using HP Smart to re-install the printer but it still defaults back to the Windows Add Printer page that is giving me all the issues.  

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2023 02:04 PM

HP Recommended

Easy Start didn’t resolve the driver issue.  But what did help was HP Print and Scan Doctor.  

View solution in original post

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2 REPLIES 2

‎12-13-2023 01:53 PM

HP Recommended

@ROBRB 

 

Please use Easy Start Printer Setup from the following link

 

               https://support.hp.com/za-en/drivers/hp-officejet-pro-8710-all-in-one-printer-series/7902014

 

Regards

BH
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Was this reply helpful? Yes No

‎12-13-2023 02:04 PM

HP Recommended

Easy Start didn’t resolve the driver issue.  But what did help was HP Print and Scan Doctor.  

Was this reply helpful? Yes No
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