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‎02-06-2022 08:32 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

Installing ReadIris - says I need to install microsoft.net framework SP1 - but tried that and it doesnt seem to like Windows 10

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1 ACCEPTED SOLUTION

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‎02-07-2022 02:53 PM

HP Recommended

@DavetheVillaFan .

Please mark the thread as solved to close the topic.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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View solution in original post

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6 REPLIES 6

‎02-06-2022 10:39 AM

HP Recommended

Hello @DavetheVillaFan .
Which version of readiris are you trying to install?
The .net framework you installed, which one is it?

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).

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‎02-06-2022 12:26 PM

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I didnt manage to install the Microsoft SP1 as it failed several times and the that threw me out of ReadIris install which the download stated was v16 but the actual download looks to be 14

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‎02-06-2022 03:42 PM

HP Recommended

@DavetheVillaFan .

Have you enabled the .NET Framwork 3.5 feature from Windows?

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
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‎02-07-2022 05:27 AM

HP Recommended

No I havent as it constantly throws me out when I try and install it

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‎02-07-2022 05:38 AM

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Eureka - working now - tried a different sopy of SP1 and it installed - thanks for your help.

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‎02-07-2022 02:53 PM

HP Recommended

@DavetheVillaFan .

Please mark the thread as solved to close the topic.

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).

1 person found this reply helpful
Was this reply helpful? Yes No
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