Reconnecting to computer

[Amywild]

I moved. Changed the name

lf my WiFi. Computer won’t connect to printet

[Nal_NR]

Hi @Amywild,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the connectivity.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Amywild]

I have a HP DeskJet 2755e.  I recently moved to a new house. The printer was working, then I had to change the name of my internet thru xfinity and i got it working again after much trial and error and now it is again saying printer can't be found

[Nal_NR · Accepted solution]

Hi @Amywild,

Thanks for sharing the details.

It sounds like you're going through a frustrating time with your HP DeskJet 2755e, especially after the effort of getting it to work before. I know how disheartening it can be when tech stops working just when you need it. But let’s tackle this together—I'll guide you through a couple of simple troubleshooting steps to help reconnect your printer:

Reconnect to Wi-Fi Network: Since you changed your internet’s name and had issues before, the printer may need to be reconnected to the new network.

• On your printer’s control panel, press the Wireless button and Cancel button together for 3 seconds. This will reset the printer’s wireless settings.
• Then, open the HP Smart app on your device and follow the prompts to add your printer again using the new Wi-Fi information.

Restart All Devices: Sometimes a fresh start helps everything sync back together.

• Turn off your printer, unplug it for 30 seconds, and then plug it back in and turn it on.
• Restart your router by unplugging it for about 15 seconds.
• Restart your computer or mobile device. Once all devices are back on, check if your printer is found by the HP Smart app.

This should get things back on track. Let me know how it goes, and if the issue persists, we’ll dig deeper!

You may also refer to the documents below. 

Wi-Fi connection is lost after router or network settings change

Troubleshoot a Wi-Fi connection to an HP printer

Try printer firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.