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‎08-12-2025 11:01 AM

HP Recommended

hi, need help. did a region reset twice with the help of an hp support staff but unfortunately nothing happens or it failed. still the cartridge in my new region is not detected/incompatible. here's the brief details for reference.

 

old region: saudi arabia/middle east

old cartridge: 652

 

new region: philippines

new cartridge: 680

 

perform region reset twice and all succeeded after entering the code but still the new cartridge is not detected. is there something wrong with the process that the hp support staff did? i followed all his instructions up to the letter but to no avail. i understand that you could only do region reset 3 times before the printer locks out and deemed unusable. we already did two, so i have one more chance left. any help by the experts here would be highly appreciated. thank you.

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