Region code reset

[emyes]

Dear hp,

I recently moved to India, and purchased ink catrtridge hp 678 from local shop for my printer hp 1515. The printer is not responding to the cartridge 678. I then came to understand that my printer region code should be changed. Kindly help me resolve this problem.

Regards,

Jayaram

[Betty0610]

@emyes

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[emyes]

Thank you for the immediate response. 

As mentioned in your response, I have all the three requirements readily available. Problem is I am not having the Indian region code for the cartridge hp678 (tricolour and black colour). Can you kindly share the same. 

Regards,

Jayaram

[Betty0610 · Accepted solution]

Great 🙂

1. Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2. Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3. Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4. If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

Use the "Copy to Clipboard" feature to paste the values here or take a screenshot of the screen and send it to me in private.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Pandu1979]

Hi Betty,

I have the same issue. I need the reset code for using 678 cartridge in my 1515 printer. Should I send the copy to clipboard values using old cartridges 650 or the new region cartridge which I want to use now, which is 678.