Reinstalation problem with HP Smart app getting Code: 0x80073CFBOffice

[NKA2]

My new printer was sending the wrong font when printing envelopes so I  tried to un-install reinstall the HP smart app and got the error Code: 0x80073CFB. I tried, resetting, trouble shooting or uninstalling the MS installation app, but no help. Anything else  I should try

[Raj_05]

Hi @NKA2,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Error code 0x80073CFB typically indicates an issue with the installation or uninstallation of an application on a Windows system. Here are some steps you can try to resolve the issue with the HP Smart app.

Use the Windows Store Troubleshooter:

• Press the Windows key + I to open Settings.
• Go to Update & Security > Troubleshoot.
• Find and run the Windows Store Apps troubleshooter.

Clear Windows Store Cache:

• Press Windows key + R to open the Run dialog.
• Type wsreset.exe and press Enter. This will clear the Windows Store cache.

Reinstall the HP Smart App:

• Uninstall the HP Smart app from your system.
• Restart your computer.
• Download the latest version of the HP Smart app from the official website or Microsoft Store and reinstall it.

Check for Windows Updates:

• Make sure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.

Reset Microsoft Store:

• Press Windows key + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
• Type the following command and press Enter:
• Restart your computer.

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Check for Antivirus or Firewall Interference:

• Temporarily disable your antivirus and firewall and then try reinstalling the HP Smart app.

Manually Remove HP Smart App Remnants:

• Sometimes, remnants of the app might be left after uninstallation. Manually check and delete any leftover files or folders related to the HP Smart app.

Always ensure you have a backup of important data before making any significant changes to your system.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[NKA2]

Alden4

Thanks for your support

1. My windows 10   updates are up to date

2. I disabled my Norton antivirus and VPN

3. Used the Windows Update troubleshooter

4. Cleared Window store Cache

5. Checked for any remaining printer files (my computer is HP and I had old HP envy printer so there are some HP files, including HP scan and print doctor)

5. Restart and tried reinstalling same fault

6. Repeated 3 and 4 and did the reset Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

7. Restarted and tried install again and still failed

8. Let me know if there is anything else to try,

[Raj_05]

Hi @NKA2,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support